{"id":8,"date":"2021-02-11T22:49:12","date_gmt":"2021-02-11T22:49:12","guid":{"rendered":"http:\/\/cbpconnection.wpengine.com\/?page_id=8"},"modified":"2021-11-11T14:44:28","modified_gmt":"2021-11-11T14:44:28","slug":"at-your-service","status":"publish","type":"page","link":"https:\/\/cbpconnection.ca\/","title":{"rendered":"At Your Service"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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We want our properties to do more than just meet our tenants\u2019 needs. Our aim is to manage and maintain spaces that people enjoy coming to, working, and living in. Part of that is a commitment to be here when you need us \u2014 to answer questions, respond to issues and hear your suggestions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t<\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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For after hours or emergency requests please call 1.855.511.8464 (toll-free). If your service request is life threatening or of an extreme nature, such as a fire, call 911 before calling us.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\tSubmit a service request\u200b<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Frequently Asked Questions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\tDownload Service Portal<\/br> Quickstart Guide<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\tDownload Tenant Portal<\/br> Launch Document<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is CBP Connection? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

CBP Connection is the new online Tenant Services Portal for all Colonnade BridgePort tenants.\u00a0 This is where you can submit and track service requests for your property.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWho will respond to my service request? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Typically, your service request will be responded to by your building operator, but depending on the nature of the request, it could be anyone from your property management or building operations team.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen can I expect a response to my service request? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Our property management team is on-call twenty-four hours a day to provide support. If you do not receive a response within 2 hours of placing your request, please contact us directly by phoning 613-225-8118<\/a> or 1-855-511-8464<\/a> (toll-free).<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat types of services can I request? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can place a service request for anything to do with the management of the space you occupy.\u00a0 This can include things related to access control, cleaning, HVAC, signage, moving\/relocations, parking, etc.\u00a0 When you login to submit your request, you will see a drop-down list of service types to choose from.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I submit a service request? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Login to the Tenant Services Portal and click on Service Requests in the main menu.\u00a0 If you do not have a user account, please contact your property administrator.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat do I do in the event of an emergency? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
If the emergency is life threatening or of an extreme nature (like a fire) call 911<\/a> immediately.\u00a0 Next, please call 613-225-8118<\/a> or 1-855-511-8464<\/a> (toll-free) instead of submitting an online request.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need to set up an account? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Yes. To use the online Tenant Services Portal, you will need to be set up with a user account.\u00a0 Please contact your company admin, or if you are the admin, please contact your property administrator.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I check on the status of my requests? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Once you login to the portal, you can navigate to the service request page to see a list of all active and completed requests.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I just talk to someone on my property management team? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

While we do encourage our tenants to have good relations with our management teams, when you submit your service requests via our Tenant Services Portal, it allows us to document each situation properly and ensure proper follow-up is done. It also allows us to see trends that can help us better manage our properties in the future.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

We want our properties to do more than just meet our tenants\u2019 needs. Our aim is to manage and maintain spaces that people enjoy coming to, working, and living in. Part of that is a commitment to be here when you need us \u2014 to answer questions, respond to issues and hear your suggestions. For […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-8","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cbpconnection.ca\/index.php?rest_route=\/wp\/v2\/pages\/8","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cbpconnection.ca\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cbpconnection.ca\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cbpconnection.ca\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/cbpconnection.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8"}],"version-history":[{"count":0,"href":"https:\/\/cbpconnection.ca\/index.php?rest_route=\/wp\/v2\/pages\/8\/revisions"}],"wp:attachment":[{"href":"https:\/\/cbpconnection.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}